Annual
Report
2021
Report
2021
Software Development Unit
Operating under the Information Technologies and R&D Department, the Unit is responsible for realizing the product development requests communicated throughout the organization and taking into account the organization’s strategies and technological trends.
During 2021, the Software Development Unit continued to work with a perspective of generating understandable, safe, high quality, high performance, modular, flexible and error-free code by using current practices of application development (such as SOLID principles and Design Patterns) in accordance with the processes of the institution.
In addition to the related tasks and projects, the unit also assumed responsibilities for the development of information technology (IT) infrastructure and architecture; throughout the year, it was involved in new projects as well as carrying out changes, maintenance and support activities for products which continue to be used.
Among the prominent activities in 2021 were the introduction of Corporate Microservice Architecture and development practices to the institution. In parallel with the increasing importance of cloud technologies and the KKB Financial Cloud Strategy, the use of the relevant practices in a project got underway in 2021. Work in the field of cloud services is continuing apace. One of the main purposes of the implementation of these practices is to be able to take KKB products into the production environment more rapidly and to be able to scale up.
The Corporate Office (KRM) System has also been regulated and the switch to a daily structure of notifications made to members has been completed. Scoring studies, one of the main office activities for KKB, continued with the commissioning of new models. A new version of the Personal Credit Rating was adopted and studies on the Web Score and Commercial Indebtedness Index (CII) were carried out.
While the development activities of a wide range of projects carried out on behalf of the Risk Center (RC) continue, applications which conduct KRS queries have been transferred from the socket structure to the web service structure, while some products have been rewritten in accordance with the KKB’s latest technology standard, while modernizations to the application have been carried out.
Developments, maintenance and security patches for the innovations required by the Findeks platform, through which KKB serves individuals and the real sector, continued throughout the year.
The dissemination of the Document Management System continued with the support of the team, thus eliminating the manual operation and document signing processes, and steps were taken to digitize the business processes.
In addition to members and business units, IT-specific product studies were also carried out. The Efor Calculator Project which is able to estimate the cost of a project to a high level of accuracy from the very beginning of a project, especially software projects, and which uses machine learning methods has been developed and put into pilot operation. The idea and development stages of the product were fully implemented by KKB employees and it was selected to become an R&D project.
Another product realized by KKB employees was the Parametric Service and Test Data Virtualization Platform (MOCK) project. The product is a service virtualization application developed to overcome service integration problems during software development and testing and to facilitate and accelerate software and testing processes. This product aims to prevent delays experienced during the development and testing phases, especially in service-based and interdependent applications, while effectively managing dependencies.
In the work and new projects carried out in 2021, an approach focused on quality was adopted so that the test coverage rates for the developed software would not fall below 50%.
In order to ensure the follow-up of the developed technologies, to increase the competencies of employees at the institution, to adapt to change and to ensure the accurate transfer of information to the application, training processes for employees at the unit were designed and implemented.
Employees at the unit have carried out work to contribute to the initiatives of publishing technical blog posts, which are an important parameter in R&D and innovation as well as the professional development of employees. The planned preparations are aimed to be put into place in 2022 under a corporate approach.
KKB participated in two different panels on “The Challenges and Opportunities of the New Normal in Financial Services” and “The Future of Intelligence” at the “IDC Turkey DX Summit 2021” and “DC Turkey Financial Services Summit 2021” events.
Within the scope of university activities, KKB and its activities, especially software development, were explained to university students seeking a career in the field of informatics, by participating in the “Think Tech Informatics Camp” organized by Coderspace.
Data Warehouse Practices
The Data Warehouse Practices Department continues to work in three different disciplines: Data Warehouse and Business Intelligence Practices, CRM Practices and ERP Practices.
The Data Warehouse and Business Intelligence Practices team is responsible for the reporting and analytical activities which the organization provides to both internal and external customers. With the investment undertaken in 2021, a big data platform and next-generation reporting products were purchased with studies carried out to start presenting in-house reports on this new platform. By establishing a Risk Center Interactive Data Platform, members were provided with fast, dynamic and secure access to reports in a centralized environment. The technology of the Individual Inquiry Application was updated to ensure that the operational, legal reporting needs of the financial sector are met without interruption and to maximize the performance. A big data platform has been prepared which allows all data-related studies to be performed more rapidly and dynamically.
With the work carried out by the Data Warehouse team, a data quality product was developed for use within the organization enabling data errors in member notifications to be detected as soon as possible. KKB aims to enrich the product with machine learning codes in 2022 to learn anomalies from data and become a smarter product.
The CRM Practices Team, which is responsible for the software development and maintenance of the customer relations module of the Findeks application, took part in important projects in 2021, in which G6 Score integration studies, smart CRM application, and e-mail deduplication studies were carried out.
The ERP Practices Team is responsible for the software support of the ERP application used by the Purchasing and Contract Management, Financial Affairs and Human Resources units of the institution and the new development and maintenance services on this module. While maintaining its activities with this perspective in 2021, the ERP Applications Team also carried out work to move the e-finance applications positioned by KKB to their ideal location.
IT Service Management Unit
In the 2021 operating period, 101 services included in the Risk Center (RC) Service Catalog and 101 services included in the KKB Service Catalog were monitored instantly and all stakeholders were informed through SLA performance reports. Reports on the availability of KKB services were published on a weekly and monthly basis, while the same reports continued to be shared with interested parties on a weekly, bi-weekly and monthly basis. The KKB Service Catalog was updated and new services started to be reported to the relevant stakeholders and management. The product/service catalog updates carried out at the Risk Center side were concluded in mutual agreement with the TBB Risk Center. Availability reports continued to be shared through the updated product and service catalog.
KKB’s catalog for internal services was updated with work on measuring the availability and the reporting of the Risk Center Member Audit Tracking System (MATS) continuing. In regard to the infrastructure, server availability reporting is monitored and forwarded on a weekly basis. In addition, any detected warning and critical alarm messages are instantly forwarded to the relevant teams, who then perform the necessary interventions. The monthly SLA performance report of services received from external companies continued to be transmitted to the TBB Risk Center. Informative e-mails related to open status Service Management records, which are kept in accordance with the Department of Information Technologies, began to be sent throughout KKB in 2021. A Daily Service Quality Status Report on service interruption and service quality continues to be sent to the relevant teams at the end of each working day.
Special monitoring systems and methods are used to ensure that members are able to use the products and services offered through KKB’s comprehensive infrastructure without interruption and to the highest levels of quality. Robotic monitoring activities are carried out with KKB continuing to invest in new methods to ensure that any issues are flagged without affecting members and resolved before they become problematic. Within the scope of these monitoring activities, the most detailed components of both applications and infrastructures are closely monitored and capacity management is also monitored together with proactive monitoring activities.
At the KKB Anadolu Data Center, SLA performance reports, data energy consumption and logs of cabinet activity are transmitted to 23 different customers on a monthly basis. Energy, temperature and humidity values are monitored instantly and managed through the Servicing Management. Also at the KKB Anadolu Data Center, the Shopping Center Bulletin created with data obtained from the Service Management application is shared with departmental managers on a monthly basis, with studies are continuing on the SLA measurements of third-party companies and their sharing with all relevant stakeholders through KKB and the KKB Anadolu Data Center.
All registration management is planned to be checked on a time-and-period basis in 2022 with the establishment of a Solution Center Team, set up as a single point to address all kinds of problems, errors, complaints, consultations and support within KKB. Along with the separation between Member and Customer and the IT (CSM/ITSM), a structural change will be carried out to the Service Management application and complaints from members and customers, along with records of incidents will be managed in related but different areas. Service and product matching work will be completed and a relationship will be established between the Product Catalog and the Service Catalog with the aim of being fed from a single source and managed dynamically.
In the 2021 operating period, availability reports pertaining to KKB services continued to be shared with the relevant parties on a weekly and monthly basis, while for the Risk Center services, the same reports were shared on a weekly, bi-weekly and monthly basis. The KKB Service Catalog was updated and new services started to be reported to the relevant units and the management. The updates to the service catalog carried out by the Risk Center were finalized in agreement with the TBB Risk Center, and availability reports continued to be shared over the updated service catalogue.
In regard to KKB, an annual catalog update of internal services has been carried out while availability measurement and reporting of the Risk Center Member Audit Monitoring System service continues. In regard to infrastructure, reporting of server availability is carried out instantaneously and reported on a weekly basis. In addition, any warning and critical alarm messages are instantly forwarded to the relevant teams who perform the necessary interventions. The monthly SLA report of the SAP service provided by Intelligence to TBB has continued to be passed on to the TBB Risk Center, while the monthly SLA report of the SAP service provided by KKB to TBB continued to be forwarded to the TBB Risk Center. Informative e-mails for Alpha records with an open status, generated specifically for the IT Department, started to be sent throughout KKB in 2021. The Daily Service Quality Status Report on service interruption and service quality is sent to the relevant teams at the end of each working day.
The IT Project, Analysis and R&D Management Unit
In 2021, the IT Project, Analysis and R&D Management Unit carried out both information technologies and R&D governance studies, as well as analysis, planning and execution studies of the needs of all departments within KKB under three different disciplines.
The unit carries out its activities in two different locations - the KKB Istanbul R&D Center and the KKB Anadolu Data Center. In line with the strategies set out by KKB, the unit contributes to the realization of corporate targets on time and at the right cost by creating and keeping the three-year IT and R&D Strategy Plan up-to-date, and by ensuring that the masterplan, which is planned efficiently in accordance with the annual existing human capacity, is managed effectively with monthly revisions. With its active role in IT and R&D governance, the unit provides a transparent and up-to-date flow of information along with the identification, definition and management of risks. In addition, the unit plays an active role in the management of the reporting and related relations to the Ministry of Industry and Technology, with the cooperation of universities, institutions and organizations within the scope of R&D activities.
The application for the KKB Istanbul R&D Center was approved by the Ministry of Industry and Technology at the beginning of 2020 and the Centre was awarded eligibility to be an on-site R&D Center. The IT Project and R&D Management Office has undertaken the responsibility of R&D management activities in addition to the work it has carried out.
In 2021, the Center maintained its activities in line with the corporate strategies which set out the goals of implementing Corporate OKRs from a value-oriented governance perspective, ensuring compliance with the goals of the IT and business unit, facilitating and accelerating decision-making processes with a data-oriented approach and increasing the visibility of IT and R&D activities.
With a focus on digitalization in project and R&D management processes in 2021, the Anomaly Detection System, which simulates missing and faulty situations in the processes and solutions to users, was established along with a self-control structure. This structure ensures operational efficiency while the data stored on project management systems is constantly updated and can be quickly reported to all levels and used in future forecasts.
In the area of project and R&D management, an adaptation of the gamification concept in the project and R&D management which lacks a global or local example was completed under a Digital Transformation perspective in 2021 and was made available to the use of project teams over six separate leagues. With this study, the unit participated in a number of international and national events and carried out presentations, sharing information aimed at promoting the development of the sector. As a result of these activities, it was possible to host a number of institutions from the financial sector and other sectors in 2021 while facilitating the direct transfer of the current approach and experience. In addition, the digitization process of the IT Project and R&D Management Office was presented as a “case study” for the sector by the Micro Focus Company and published as an article in the international PM Journal.
Work continued on the development of an Artificial Intelligence-based Autonomous Project Management Assistant, which is the next step of the IT Project and R&D Management Office in the perception of digitalization, throughout 2021. It is envisaged that the outputs of the project will serve as successful examples of the use of artificial intelligence in project management processes at national and international levels.
The IT Project and R&D Management Office ensures that the realization of the requests/projects carried out within the body of KKB is handled within a plan, that the prioritization is carried out correctly, that the resources are used appropriately and efficiently and put into practice through a common language and methodology in a corporate structure, and that project measurements, risks and lessons learned are transferred to the corporate memory.
Within the scope of R&D management activities, the office has ensured the implementation of the following activities in 2021.
Training programs and workshops were organized within the institution in order to raise the level of project and R&D management maturity and to popularize the use of current project management techniques and tools. KKB has been a member of the executive committee of the Communication and Cooperation Platform of R&D Centers (ARG DECIP) since 2020. This membership ensures an active role is taken in increasing the quality of R&D and design centers, supporting communication between the centers, representation of the centers collectively at the Ministry level and realizing joint contributions.
Thanks to the umbrella agreements reached with four universities in 2021, the infrastructure was prepared for the development of cooperation with universities as well as sharing existing experience and knowledge, where invited to participate in courses as a private speaker, allowing universities to benefit from sectoral and field knowledge. As a result of the cooperation with Sabancı University, joint studies are being carried out with undergraduate students actively involved in the study.
In addition, within the scope of business relationship management defined under ISO 20000 certification, a draft process was created and a sample study was formed in 2021 in order to represent business units in IT and ensure there was a single contact person for business units in IT. Planning processes have been completed with the target of rolling out the process in 2022.
IT Business Analysis and Test Management Unit
The IT Business Analysis and Test Management Unit provided analysis and carried out testing in all commissioned projects and software change requests submitted during 2021 by taking into consideration the current functional and technical business requirements, screen requirements and operations, their impact on other systems, authorization structures, information which needs to be accessed, the target level of service, performance criteria, domain controls in screen and web services and data requirements.
To ensure service quality continuity and sustainability and to increase the quality of the software development lifecycle, mobile application tests were also automatically carried out in 2021 with the mobile app test automation product which had been included in the test automation infrastructure in previous years. The newly developed Mobile Application Test Automation Product was awarded second prize in the “Future of Digital Infrastructure” category at the IDC Digital Transformation Awards. In order to allow mobile regression tests to be run on different devices and managed remotely, a PoC study was conducted for device track management products. KKB has set out the aim of increasing the level of maturity in mobile device tests by positioning a new product in this field. By expanding the number and scope of test automation scenarios for applications, KKB envisages the operation of an automated and integrated system throughout the entire software development lifecycle, extending from analysis activities to the transition to the real environment, ensuring continuity of a test automation infrastructure which all participants in this cycle will contribute to.
In order to maintain overall quality, an increase of 80% was achieved in test automation scenarios, and all scenarios were revised and updated. The unit ensured that regression sets were run regularly with the perspective of “end-to-end testing” in all kinds of infrastructure, software and configuration changes and the results are shared by e-mail.
The decision was taken to position a new test management tool for effective planning and functional management and the integrated monitoring of tests with the software development lifecycle, and PoC studies were carried out in this area. Meetings were held with the leading companies in the sector within the scope of these studies, supporting an exchange of ideas. The process of product selection has been completed, with the product planned to be implemented in 2022.
The service virtualization application developed by KKB for purposes such as reducing development and testing costs in service-based architectures, monitoring the performance of services and ensuring that desired situations are created easily has been integrated with the test automation infrastructure, enabling automation tests to run with the desired data without being affected by integration points.
In 2021, the Disaster Center automation of a robot application working in a real environment, which was designed to ensure service continuity in past years and to monitor real environment interruptions, was also used in the Disaster Center drill held during the year. The greatest source of added value from this study in the coming years is expected to be the automation of tests, reducing human dependence and extending the periods which services are opened.
Efforts were made to increase the traceability of the systems by incorporating new applications into the robot application working in the real environment, which was developed in the past years.
Within the scope of master plan studies conducted in 2021, all project costing was carried out using the Analysis and Test Cost Template, which was set up with the aim of establishing a more transparent and systematic method in calculating project analysis and testing costs.
Analysis and testing processes continued to be developed with the perspective of effective use of resources and continuous improvement and change in order to increase the quality and efficiency of the relevant processes and to ensure their standardization. IT testing processes were separated according to test types and phases and process legibility was increased. Test automation and load testing processes were detailed and integrated into the SDLC. The Data Warehouse, Mainframe and ERP analysis processes were re-examined and the templates used in the relevant processes were renewed, with all analysis processes combined. All of these process developments were also built on the process management application and integrated with the institution’s other processes.
Instant status reports built on the Demand Management System in order to provide instant follow-up of test cases were shared with the project stakeholders with standard test status and closing reports.
The OKR values, which were created for the purpose of closely monitoring the performance, were measured and followed on a monthly basis, and development suggestions were presented for the construction of new OKRs. Necessary preparatory work was carried out in order to integrate the generated OKR values with a gamification platform. The IT Analysis and Test Management Unit aims to commission a gamification platform in 2022.
Technology Architecture Management Unit
The Technology Architecture Management team pressed ahead with its API Gateway management activities in 2021. In this context, approximately 3.5 billion web service requests were met in the last 12 months with the managed product. A new request record in terms of the number of transactions was broken in October 2021, with 342 million transactions. At the same time, two separate important updates were carried out on API Gateway devices used for web service management, using the institution’s resources, while ensuring minimal interruptions to services. Monitoring points were created in order to ensure the continuity of relevant systems in 2021, while monitoring teams were provided the ability to monitor the system continuously.
With the “Webservice Impact Analysis” project completed in 2021, the relationships between IT assets within KKB were made traceable. In this context, the relationship between products, services, applications, infrastructure and data was accumulated on the CMDB, thus allowing an effective impact analysis to be carried out on a company-wide basis.
Likewise, in 2021, a project to create a “Corporate Microservice Framework” under the leadership of the Technology Architecture Management team was completed in order to determine KKB’s future application development approach. This project was aimed at creating the software development practices to be applied at KKB in the future. The experience gained and the approach created were used in the “Credit Guarantee Fund” project developed within KKB.
The management of products included in KKB’s software life cycle continued in 2021. In this context, version updates of products on the software life cycle were monitored continuously and carried out. Studies to adapt the applications developed by external companies for KKB to KKB’s software life cycle got underway in 2021, thus ensuring that the applications developed by external companies met KKB’s quality and safety standards. Continuous scanning and effective tracking of the “Open Source Code” vulnerabilities under an approach which constantly puts security at the forefront was one of the activities carried out this year.
Standards for new database technologies were created in 2021 in the area of Data Architecture, paving the way for their transfer to the data modeling product. In addition, support was extended to the creation of a data pool, ensuring the positioning of the Microfocus Vertica product in KKB in 2021. The maturity level of the “Defining the PO2 Information Architecture” process in the BRSA Information Systems Independent Audit, which was concluded in 2021, was determined by external auditors to have increased from “3-Defined” to “4-Managed and Measured”. The data architecture team has participated as a guide in the work which started in 2021 within the scope of Data Governance. In this context, the data architecture team participated in studies on the determination of flows within the scope of data governance and the establishment of a method and determination of common business dictionaries. Work continues on associating business dictionaries with technical dictionaries.
The work of KKB to bring the vulnerabilities of open-source software under control in 2021 was published by Sonatype where it was held up as a success story. Meanwhile, in the Realize-2021 event held by Microfocus, KKB spelt out why it had selected the Vertica product and the criteria under which it was evaluated during the selection process were shared with representatives from the sector.
IT Infrastructure and Operations Unit
The KKB Anadolu Data Center Activities:
In addition to the products and services implemented by the KKB Anadolu Data Center as an institution and brought to the sector, the Center is of considerable importance for the financial and banking sector. In 2021, the Data Center continued to provide value not only for the banking sector but for all stakeholders of the Turkish economy with the value-added services it offers to the real sector and individuals. The Data Center holds the ISO 22301 Social Security and Business Continuity Management System certificate, which confirms that all processes have been carried out within the framework of an international management system standard, in order to minimize the possibility of interruption of the services provided and to rapidly ensure service continuity, even if interruptions occur. As a result of extensive planning, all of the KKB Anadolu Data Center’s MV/LV, Transformer, MDP and Busbar infrastructure, which has 800 cabinets, were maintained without interruption and necessary actions were taken beforehand to avoid potential interruptions within the scope of the SLA given to the members.
Within the KKB Anadolu Data Center WS3, the entire energy/cooling and data infrastructure of the 120-cabinet area was prepared and transported to carry out İşbank Active-Active Data Center operation projects. To prepare Halkbank to start using the KKB Anadolu Data Center as an ODM, an area of 50 cabinets was created and the entire infrastructure was made ready. Şekerbank system transfers were completed and moved to a 10-cabin area in the WS2 part of the KKB Anadolu Data Center.
Mainframe:
In 2021, two mainframe servers in Istanbul and one mainframe server in the Ankara ODM environment were upgraded to state-of-the-art z15 model servers. Hitachi disks, where mainframe data is kept, were upgraded and new technology VSP 5500 disks were used. The Mainframe ODM migration and rollback has been fully automated. The scheduler environment (TWS-OPC), Mainframe System Automation and Netview products in which Mainframe batch jobs are run have all been upgraded.
Python usage and web service development studies have been carried out on the mainframe.
Model-9 PoC studies have been carried out for tape-free and cloud-based backup solutions.
Artificial Intelligence Technologies:
The development of an artificial intelligence-based Anomaly Detection Project supported within the framework of the TUBITAK TEYDEB program has been completed. The infrastructure and systems in which machine learning models will work have been established and studies have been carried out on the MLOPS infrastructure. Product research and workshops related to analytical environment development have been conducted. In addition, the European Union Program, “Cyber Threat Detection in Encrypted Networks”, which is based on artificial intelligence and supported by ITEA, received international approval.
Database Management::
The Exadata Database Machine, which serves Prod databases, has been replaced with the latest version with corporate-critical databases transferred to the new machine in as little as 6 months. Exadata DBM Image Upgrade studies have been carried out to render the Machine more secure and stable. Three new databases were added to the scope of the 2021 ODM and included in the automation activities. Closed ODM testing for DWH databases was carried out for the first time in 2021. By integrating Oracle & MsSQL databases with IDM, the database was brought to a state where they were manageable through personal user management Alpha. Database installations have been carried out for the Credit Guarantee Fund (KGF) and the Turkish Securitization Company, and a central management infrastructure was established for MongoDB. By switching to the citrix load balancer structure in MySQL databases, the resource used from open systems was reduced. Hadoop installation has been performed to age the audit traces. Vertica installations were made for the Analytical Environment.
Central IT Operations:
Within the scope of Centralized IT Operations, pilot work and the dissemination of CyberArk EPM - Application White Listing and Symantec EPM - Local FW products got underway. The installation of the SailPoint IDM (Identity Management) product and first phase transition studies for the identity management were completed. The UCMDB Content Enrichment Project was awarded second prize from the IDC. Work on the DynaTrace OneAgent product installation and dissemination work has been completed.
Microsoft Teams was commissioned as an online meeting product, saving the need for Cisco Webex licenses. Due to the loss of resources in the institution, a higher level of analysis support was provided to ODM studies than in previous years. The Central Operations team managed the planning, adaptation and transition of automation studies. The expansion of the VDI PAW platform, which was established to provide System Administrators with access to systems from a more secure and centralized platform, has been completed.
IT Open Systems:
In 2021, a separate backup copy infrastructure was put in place to protect the entire backup infrastructure from Malware and Ransomware attacks. The Local Dropbox solution was put in place and the Tape Library was modernized. New storage infrastructure arrangements and investments were carried out to initiate an exit from the IBM SVC infrastructure. The corporate SMS and OTP infrastructure was replaced entirely. Five Services which were newly introduced were included in the scope of the ODM. The HLD’s of third-party products were created, with the positioning of the third-party products necessary for the entire KGF infrastructure. An Internal Cloud Native Platform was installed with the Redhat Openshift infrastructure for the KGF, and the necessary middleware for the KGF was provided on the Openshift. Qlicksense reporting products were also commissioned.
Studies into the financial cloud infrastructure took place. In the regulatory framework, products such as EPM, and Password Enforcer were commissioned. Operating system and virtualization infrastructure modernizations have been completed. The infrastructure design was carried out for the API Gateway Major transition, with Vertica, Hadoop and Cassandra infrastructures being provided. An automation setup which detects differences in applications released on Prod and the ODM was commissioned while Java versions of KKB and Risk Center application servers were updated. Tightening work was completed on the entire inventory. Integrations on DevOps streams were provided for Cloud Native development environments.
The Findeks search engine was ported to Elastic Search, an open-source code, in 2 DC. The centralized monitoring and management setup for the entire kafka queuing infrastructure is provided by open-source products.
Network and Network Security:
As part of network and network security studies, the installation of an SSL Visibility infrastructure which can resolve SSL traffic was completed in 2021, increasing the effectiveness of security checks. A higher capacity user firewall exchange was installed in the Istanbul General Directorate office and the KKB Anadolu Data Center. Within the scope of Firewall Identity Awareness studies, IP address control as well as user information control studies were commissioned for users in the Istanbul Headquarters, the WBC and the KKB Anadolu Data Center offices in addition to IP address control in firewall rules of different user groups which are parsed on a VLAN basis to increase the level of security.
The Ankara Loadbalancer SDX structure was installed with its capacity increased by changing the Shift Loadbalance, and the Istanbul Headquarters office was transferred to the new structure with 10G ports of the DMZ Switch structure. In addition, the renewal of the backup infrastructure of critical network devices was completed with the installation of the Backbox product.
The Cisco ACI structure, which was commissioned at the Istanbul Headquarters office, was invested in port transports and defined transports of firewall gateways as well as Cisco ACI capacity increase, and transportation plans were also put in place in the Ankara ODM. By enabling Internet service providers to announce their own prefixes to KKB, traffic routings became available. Investments have been carried out to replace the Internet firewall and pursue a TEST/PROD distinction.
The transition from the Cisco Webex infrastructure to the Microsoft Teams infrastructure was completed, and the Pexip (CVI) service, which provides communication between Cisco Video Conferencing and the Team, was decommissioned.
Server and application installations have been completed for the transition of the ININ dialer system used in the call center outbound infrastructure to the new version. Server and application installation work is being carried out for the transition of the AVAYA system used in the inbound-outbound infrastructure to the new version. The work on updating the server and application versions of Speech Analytics (Verint) used in the Call Center infrastructure has been completed. The study of automatic provision of geographical redundancy of ISDN-PRI lines with the 444 prefix used in the infrastructure has been completed.
Work on the KKB financial cloud operations continued. The ODM site switch, KGF and Unified Mortgage Financing studies were supported.
