Annual
Report
2021
Report
2021
The Human Resources Department continued its activities in 2021 in line with the employee-oriented, transparent, fair and sincere human resources strategy. In 2021, a year of change and transformation at KKB and the Human Resources Department, the focus areas were;
Young Talent Program
The Young Talent Program was launched in order to support the employment of newly graduated young people and to include them in the staff of qualified and expert employees in 2021. 156 of the 1,391 applications received within the scope of the program passed the CV pre-selection stage. Competency-Based Interview processes were carried out by Human Resources Business Partners with 96 candidates who had performed well in the online evaluation (Personality Tendency Inventory, General Ability and English Tests) and the telephone interviews. In the next step, short-listed candidates who had performed well in the human resources interviews were invited to second-stage interviews with the business units, and 23 Young Talented individuals joined the staff of KKB after a comprehensive evaluation process.
University Career Events
Within the scope of the events which bring us together with young talent throughout the year, a total of 3,650 students were reached in eight career events attended by students from every university in Turkey. The events attended by the specialist leaders of KKB as well as the Human Resources team, offered an opportunity to share information and feedback, together with feedforwards, which will guide the careers of young people and assist them in their professional lives.
Human Resources Sectoral Events
In order to invest in the perception of the employer brand, KKB participated as a speaker in various events where human resources professionals who are specialized in their fields met.
Transition to the Hybrid Operating Model
In line with the circular published in 2021, an action plan consisting of 36 items was created after a comprehensive study with the participation of the entire senior management team. In the aftermath of the pandemic, three different working models have been planned; working from the office, hybrid working and complete remote working, taking into account managerial decisions, work efficiency and the suitability of job descriptions. In line with the new hybrid working model, the R&D and General Directorate offices were renewed and the number of desks was reduced by 40%. In this new order, the work areas were not only established as “the place where the work is done”, but also as a co-production and socialization area in the new generation office layout.
Onboarding Program
Together with the new working model, a comprehensive onboarding process was designed to ensure that employees joining KKB were quickly and effectively integrated into the organization and worked in accordance with the new normal. The Onboarding Program, which aims to adapt new employees to the corporate culture and integrate employees into the organization, covers the process starting from the employee’s candidacy to their first 6 months of employment. Efforts are underway to transfer this process, which includes a very detailed program which includes areas such as corporate orientation training, assigning teammates, assisting new employees, acquaintance meetings with the units of the organization and periodic forward and feedback meetings, to the digital environment in 2022 and to offer a more interactive platform.
Recruitment
The Human Resources Department continues to work with a vision of being an exemplary credit bureau in the world and a growing source of value of Turkey, with innovative products and services developed by KKB as a technology company as well as being one of the key institutions in the finance sector. In parallel with this, it shapes its recruitment and workforce strategy and recruits new employees who will be the partners in this vision. During 2021, a total of 13,561 candidates were included in the evaluation process, in which 2,221 candidates passed the preliminary evaluation process and 1,054 candidates were invited to attend an interview. In total, 106 new employees joined KKB during the year.
In-House Career Opportunities
The internal advertisement application, implemented in 2021, was evaluated as an internal resource project which would highlight competent and experienced staff, one of the main features of the institution, and offer career development opportunities for KKB employees. With this implementation, this career opportunity was offered to employees seeking experience in different departments and units within the organization, and they were supported in their career journeys. A total of 19 internal advertisements were published throughout 2021, and ten KKB employees were transferred to different units with changes to their duties within the company.
Continuous Learning and Development
Thanks to its focus on “continuous development”, which is one of KKB’s four values and is embedded in its corporate DNA, the development of employees and, therefore, the organization is at the heart of the Human Resources Department’s activities. In this context, in addition to the individual training programs which are provided based on demand, a training catalog created in accordance with the needs and expectations of the institution and organized quarterly has been published with the aim of supporting the professional and competence development of employees.
A total of 147 training and development programs were provided in 2021. The content-based time distribution of training and development activities, which has reached a total of 3,581 hours, included 916 hours of Vocational Technical Training, 339 hours of Competence or Soft Skill Training, 1,603 hours of Corporate Training, 71 hours of Seminars and Conferences and 651 hours of Workshops.
The leadership program of the “Management Academy”, consisting of six modules, in which a total of 82 corporate managers participated, also got underway in 2021.
Five O’clock Tea Chats
With the aim of offering a short and pleasant break from a busy working day, Five o’clock Tea Conversation meetings are held with the participation of the General Manager of KKB. The meetings, held in the Headquarters building, are aimed at providing employees in the office with an opportunity to socialize in accordance with the pandemic conditions and, accordingly, create synergy.
AVITA Employee Support Services
The AVITA Employee Support Program, which provides comprehensive consultancy services in a range of different fields such as financial legal consultancy, gardening and care of house plants, medical consultancy and veterinary support, has been implemented for the benefit of KKB employees. With the AVITA Employee Support Program, KKB employees may receive uninterrupted service from the program’s expert team on a 24/7 basis.
New Human Resources Platform
The search for a new human resources platform, which was launched with the goal of digital, integrated, automated, next-generation and end-to-end human resources process management, was determined after a comprehensive evaluation process. In 2021, work got underway on integrating the relevant platform into the institution.
Dinamo In-House Entrepreneurship Platform
Dinamo, the in-house enterprise platform, has been implemented in view with the importance attached to innovation and enterprise, and the investment was carried out. Four of the valuable enterprise ideas transmitted through the platform were approved by the Evaluation Committee and teams were formed to develop the ideas. Four teams successfully completed the preparatory stage of the enterprise process and continued their development work.
