Annual
Report
2021
Report
2021
The Risk Center Coordination Department, which is responsible for the activities carried out by KKB on behalf of the TBB Risk Center, consists of the Risk Center Product Management and Development, Business Intelligence, Reporting and Data Quality and the Member Organizations Support Units.
Risk Center Product Management and Development Unit
The Risk Center Project and Product Development Unit implemented the following key projects in 2021:
In addition, in the Commercial Qualified Credit (KRM) Notification and Sharing service, work was carried out to ensure that members start daily data reporting and that members of the Risk Center receive all commercial credit information, company and real person identification information, capital-based relationship information, collateral information and cheque information on a daily basis regarding the commercial enterprises of legal persons or real persons.
Among the activities planned in 2022;
The e-brochure, which includes summary and introductory information on the products and services offered, continues to be produced, while the TBB Risk Center Report e-learning video was published on the Risk Center’s website for the first time this year.
The Risk Center Report, which can be accessed through the e-Government portal, contributed to increase the level of financial literacy among the general public. The content of the said reports was enriched with case studies carried out this year and a range of Risk Center information started to be accessed by real persons.
Within the scope of KKB’s vision to become the leading bureau in Turkey and the world by creating new innovative products, work continues to constantly evaluate new technological developments. In this context, the selected work is compiled into presentations and regularly conveyed within the institution.
The progress of the credit bureau’s activities throughout the world is monitored continuously. A detailed review of the activities of nine foreign bureaus was conducted in this area.
The interrogation periods of the members of the Risk Center are monitored regularly and work on the systematic conduct of the follow-up process continues unabated.
Business Intelligence, Reporting and Data Quality Unit
The content of the “Risk Center Interactive Reporting System”, which was implemented by the Business Intelligence, Reporting and Data Quality unit during the previous year, was enriched with a project launched in 2021. The new content to be added will include cheque and promissory note statistics, which are updated on a daily basis, with the target date for the completion of the project set of as the end of the first quarter of 2022. These enrichment activities are expected to lead to an increase in the use of the system, which is one of KKB’s corporate strategic objectives; the work will serve the purpose of “becoming a credit bureau that meets the information and needs of the financial sector, the real sector and individuals in the financial field and which serves as an example in the world with the steps it takes in this field”.
In addition, in 2021, additional data quality activities were initiated for the data collected from members by the TBB Risk Center and for which the collection frequency or method had changed; the quality of declarations was closely monitored and intensive member communications were carried out where necessary. Both the existing data quality studies, these new studies and the studies carried out in the field of data governance bring direct benefits to the service quality, continuity and security, which stand out among KKB’s strategic goals.
Among the important developments of 2021 were the activities of starting to carry out member communications, which are carried out within the scope of data quality studies, with robotic processes thanks to the gains brought by today’s technologies, and automating the routine reports required by different stakeholders with new generation business intelligence tools. These activities serve the “in-house efficiency” and technology usage (automation) strategy, thus helping to meet KKB’s general objectives.
The Business Intelligence, Reporting and Data Quality Unit continued its work throughout the year as a proposal to diversify and improve the statistics it produces and shares with members of the TBB Risk Center, the public and official institutions.
Member Organizations Support Unit
The Member Organizations Support Unit has continued to provide rapid and high-quality support services based on member satisfaction in the notifications received from members.
Within the scope of data quality studies, some of the activities involving contact with members have started to be carried out with robotic applications, thus increasing efficiency and preventing possible operational errors from occurring.
In some resolved notifications, calls continued to be made to members to receive their opinions with the aim of increasing member satisfaction and the quality of service provided through the feedback received during these calls.
